Refund & Returns Policy

At PunjabiJewellery.com, we want you to be happy with your purchase. If you receive an eligible jewellery item that you wish to return, please review the following policy before sending anything back.

Return Period

Eligible jewellery products may be returned within 7 days of delivery, subject to the conditions of this policy.

You must contact us within the applicable return period to request a return.

Do not send any product back without receiving return authorization from us first.

Eligibility for Return

To qualify for a return, the jewellery must:

• Be unused and unworn
• Be in its original condition
• Be free from scratches, damage or alteration
• Include all original packaging
• Include tags, accessories and other components supplied with the order
• Be returned within the applicable return period

All returned jewellery will be inspected after it reaches us.

A return may be rejected if the product shows signs of use, wear, alteration, resizing, repair, damage or mishandling.

Non-Returnable Jewellery

The following products are generally not eligible for return:

• Customized jewellery
• Personalized jewellery
• Made-to-order jewellery
• Jewellery altered or resized according to customer instructions
• Products specifically marked as non-returnable
• Clearance or final-sale products
• Promotional products where the sale terms specify that they are non-returnable
• Jewellery that has been worn or used
• Jewellery returned after the permitted return period
• Products damaged after delivery due to improper handling

Certain jewellery items may also be excluded from returns for hygiene or safety reasons.

Handmade Jewellery

Some of our jewellery may be handmade or handcrafted.

Minor variations in colour, texture, shape, finish or detailing can occur as a natural characteristic of handmade jewellery.

Such minor variations are not necessarily considered defects and may not qualify for return or refund.

Similarly, slight differences between product photographs and the actual product may occur because of photography, lighting and differences in individual device screens.

Non-Defective Returns

If an eligible jewellery item is returned because you have changed your mind, ordered incorrectly or no longer require the product, it will be considered a non-defective return.

For approved non-defective returns:

• Return shipping is the customer's responsibility.
• Original shipping charges may be deducted from the refund.
• A 5% restocking/handling fee may be deducted.
• The jewellery must reach us in its original, unused and resalable condition.

If free shipping was provided with the order, the actual shipping cost incurred by us may be deducted from the refund.

Defective or Incorrect Products

If you receive jewellery that is defective, damaged or materially different from what you ordered, please contact us within 7 days of delivery.

Please provide:

1. Order number
2. Clear photographs of the jewellery
3. Photographs of the packaging
4. A description of the problem
5. Unboxing video, if available

After reviewing the claim, we may offer an appropriate solution, which may include:

• Replacement
• Exchange
• Repair
• Refund

The resolution will depend on the nature of the issue and availability of the product.

Return Authorization

All returns require prior approval.

Please contact our customer service team with your order number to obtain an RMA (Return Merchandise Authorization) or return approval.

Products sent back without prior authorization may be refused.

Once your return is approved, we will provide instructions for sending the product back to us.

Return Shipping

The customer is responsible for the cost of shipping an approved return to us unless the return is due to an error on our part or another situation where we agree to bear the return shipping cost.

We strongly recommend using a trackable and insured courier service when returning jewellery.

PunjabiJewellery.com is not responsible for a return shipment that is lost or damaged while being transported back to us.

Please retain your return tracking information until your return has been received and processed.

Inspection of Returned Products

Once we receive your return, our team will inspect the jewellery.

The refund will be processed only after the returned product has been found to satisfy the return conditions.

If the jewellery is received:

• Worn
• Used
• Scratched
• Damaged
• Altered
• Resized
• Incomplete
• Without required accessories or packaging

the return may be rejected.

In such cases, the product may be returned to the customer at the customer's expense.

Order Cancellation

Cancellation requests must be submitted within 2 hours of placing an order.

Please contact us immediately by phone or email if you wish to cancel your order.

Cancellation may not be possible once an order has entered processing, customization, packing or dispatch.

Customized or personalized jewellery cannot normally be cancelled once preparation or production has begun.

For approved cancellations, applicable payment gateway or transaction charges may be deducted from the refund.

Undelivered or Refused Orders

If a shipment is returned to us because of:

• Incorrect address
• Incorrect contact number
• Customer refusal
• Customer unavailability
• Failure to accept the shipment
• Failure to collect the shipment

the customer may be responsible for applicable forward and return shipping charges.

If the customer requests re-dispatch, additional shipping charges may apply.

If an eligible refund is requested, applicable shipping, handling, restocking and payment processing charges may be deducted.

Refund Processing

Once an approved return is received and inspected, the refund will generally be processed within 7–10 business days.

Refunds are normally issued through the original payment method.

If a refund cannot be processed through the original payment method, we may use an alternative method such as NEFT after obtaining the required bank details.

The time taken for the refund to reflect in the customer's account depends on the bank or payment provider.

Refund Deductions

Where applicable, the following may be deducted from a refund:

• Original shipping charges
• Return shipping charges
• Restocking/handling fees
• Payment gateway or transaction charges
• Other applicable charges specified in this policy

Exchanges

Exchanges may be offered at our discretion and are subject to availability.

The jewellery must meet the same conditions applicable to returns.

If the replacement item has a higher value, the customer must pay the difference in price and any applicable additional shipping charges.

Customized, personalized, clearance, final-sale and other non-returnable products may not be eligible for exchange.

Important Jewellery Care Note

Jewellery should be handled and stored carefully.

Damage caused by improper use, exposure to chemicals, perfumes, water, cosmetics, excessive moisture, physical impact or normal wear and tear is generally not considered a manufacturing defect.

Please follow any care instructions supplied with your jewellery.

Contact Us

For return, exchange, cancellation or refund assistance:

Sales & Customer Service
Phone: +91 99 88 77 3670
Email: punjabijewellery77@gmail.com

Return Address

M/S IDEAS UNLIMITED
5, Ayurvedic College Road
Patiala – 147001
Punjab, India

Important: Please obtain return authorization before sending any product to the above address.

Policy Updates

PunjabiJewellery.com reserves the right to modify this Refund & Returns Policy when necessary.

The policy applicable to an order will generally be the policy in effect when the order was placed, subject to applicable law.

Last Updated: August 2026