Shipping policy

At PunjabiJewellery.com, we carefully inspect, pack and dispatch every jewellery order to ensure it reaches you safely. We currently provide shipping within India only.

Order Processing

Orders are processed from Monday to Friday. Orders are generally not dispatched on Saturdays, Sundays and public holidays.

Most ready-stock jewellery orders placed before 11:30 AM IST are normally dispatched on the same working day. Orders placed after the cut-off time may be dispatched on the next working day.

Some jewellery items may require additional preparation or processing time. In such cases, the dispatch time may be longer than the standard processing period.

If there is an unexpected delay in dispatch, we will contact you using the details provided with your order.

Delivery Within India

We ship jewellery orders across India through reputed logistics and courier companies such as Blue Dart, Delhivery, Xpressbees, Ecom Express, India Post and other suitable delivery partners.

The usual delivery time is approximately 3–8 business days after dispatch, depending on the destination.

Delivery to remote or difficult-to-service locations may take longer.

Please note that delivery timelines are estimates and are not guaranteed. Delays may occur because of weather conditions, festivals, public holidays, courier delays, transportation disruptions, remote-area serviceability or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

From time to time, we may offer promotional or free-shipping offers. The terms of such offers will be displayed on the website at the time of purchase.

If an order that qualified for free shipping is subsequently returned under our Returns Policy, the actual shipping cost incurred by us may be deducted from the refund.

Shipping Address

Orders will be shipped only to the delivery address entered by the customer during checkout.

Please carefully verify your:

  • Name
  • House/Flat number
  • Street/Locality
  • City
  • State
  • PIN code
  • Mobile number

Customers are responsible for providing accurate and complete delivery information.

If you need to change your address after placing an order, please contact us immediately. We will try to accommodate the request, but an address change may not be possible once the order has been processed, packed or handed over to the courier.

Tracking

Once your order has been dispatched, tracking information will normally be provided where tracking is available.

Please note that it may take some time for the courier's tracking system to show the first movement after the shipment has been picked up.

Customers can use the tracking details to monitor the shipment.

Delivery Attempts

The courier may make one or more delivery attempts at the registered address.

Customers should ensure that someone is available to receive the shipment and that the provided mobile number remains reachable.

If an order is returned to us because the customer:

  • Provided an incorrect address
  • Provided an incorrect contact number
  • Refused delivery
  • Was unavailable to receive the shipment
  • Failed to collect the shipment

additional shipping charges may apply if the customer requests re-dispatch.

If the order is cancelled/refunded after being returned to us, applicable forward and return shipping charges and other charges under our Returns & Refund Policy may be deducted.

Delayed Shipments

If your shipment is significantly delayed, please contact us so that we can assist in checking the status with the courier.

Although we will make reasonable efforts to assist with delayed shipments, the final delivery is handled by the courier service and delivery times may be affected by circumstances outside our control.

Lost Shipments

If you believe your order has been lost in transit, please contact us within 21 days from the dispatch date.

We may initiate an investigation with the courier and may require additional information from you.

Claims relating to non-delivery reported after an extended period may not be accepted because courier investigations may no longer be possible.

Damaged or Tampered Packages

Jewellery is carefully packed before dispatch.

If your package appears damaged, opened or tampered with at the time of delivery, please take photographs before opening it and contact us as soon as possible.

We strongly recommend recording a continuous unboxing video from the sealed package through the opening of the parcel.

For a damage or tampering investigation, we may require:

  • Photograph of the outer package
  • Photograph of the shipping label
  • Photograph/video of the packaging
  • Unboxing video
  • Photograph of the jewellery
  • Description of the issue

This information may be required to raise a claim with the courier.

Delivery to India Only

We currently ship orders within India only.

International shipping is not available under this policy.

Contact Us

For questions regarding shipping or delivery, please contact:

Sales & Customer Service
Phone: +91 99 88 77 3670
Email: punjabijewellery77@gmail.com

Return Address:
M/S IDEAS UNLIMITED
5, Ayurvedic College Road
Patiala – 147001
Punjab, India

Last Updated: August 2026