Terms of service

Last Updated: August 2026

Welcome to PunjabiJewellery.com. These Terms of Service govern your use of our website and your purchase of jewellery and related products through our online store.

By accessing our website, creating an account, placing an order or purchasing any product from us, you acknowledge that you have read, understood and agreed to these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

PunjabiJewellery.com is operated by:

M/S IDEAS UNLIMITED
5, Ayurvedic College Road
Patiala – 147001
Punjab, India

We offer traditional and contemporary jewellery products for customers within India.

Our jewellery collection may include traditional Punjabi jewellery, imitation jewellery, fashion jewellery, bridal jewellery, ethnic jewellery and other related accessories.

2. Eligibility to Place an Order

By placing an order on our website, you confirm that:

  • The information provided by you is accurate and complete.
  • You are legally capable of entering into a purchase transaction.
  • The payment information provided by you is valid and authorized for use.
  • You are purchasing the products for lawful purposes.

If you are placing an order on behalf of another person, you confirm that you are authorized to provide their delivery information and place the order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and other information displayed on the website are accurate.

However, minor differences may occur between the product displayed on your screen and the actual jewellery due to:

  • Screen and device settings
  • Photography and lighting
  • Manufacturing variations
  • Handmade production
  • Different batches of materials
  • Natural variations in certain materials

Such minor variations do not necessarily constitute a product defect.

We reserve the right to correct errors, update product information and modify product specifications when necessary.

4. Jewellery Characteristics

Many jewellery products have handmade, handcrafted or traditionally finished characteristics.

Small variations in colour, shape, texture, stones, beads, finishing or decorative elements may occur.

These variations can be part of the individual character of a jewellery piece and should not automatically be considered manufacturing defects.

Customers should carefully read the product description and specifications before placing an order.

5. Product Availability

All orders are subject to product availability.

Although we make reasonable efforts to maintain accurate stock information, an item may occasionally become unavailable after an order has been placed.

If a purchased item is unavailable, we may contact you to offer an alternative solution, such as:

  • Waiting for the product to become available
  • Selecting another product
  • Receiving a refund for the unavailable item

If we are unable to fulfil an order, we reserve the right to cancel the affected order and refund the amount paid for that order.

6. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless specifically stated otherwise.

Prices may change without prior notice.

A price change will not normally affect an order that has already been successfully accepted and confirmed by us, except where an obvious pricing or technical error has occurred.

We reserve the right to correct pricing errors and cancel orders placed at an incorrect price caused by an obvious technical or human error.

7. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject or cancel an order for reasonable reasons, including:

  • Product unavailability
  • Incorrect pricing
  • Payment issues
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Technical errors
  • Other circumstances affecting our ability to fulfil the order

If we cancel an order after payment has been received, the eligible amount will be refunded through the applicable payment method.

8. Order Information

Customers are responsible for checking their order details before completing payment.

Please carefully verify:

  • Product
  • Quantity
  • Size, where applicable
  • Colour or design option
  • Customization details, where applicable
  • Delivery address
  • Mobile number
  • Email address

We cannot guarantee that changes can be made after an order has entered processing or dispatch.

9. Order Cancellation

Eligible orders may generally be cancelled within 2 hours of placement.

Cancellation requests must be made as soon as possible through our customer service channels.

Once an order has entered processing, packing, customization or dispatch, cancellation may no longer be possible.

Any applicable cancellation charges or payment processing fees will be handled according to our Refund & Returns Policy.

10. Payment

We may provide different payment methods through our website, including online payment methods and, where available, Cash on Delivery.

Payments are processed through third-party payment providers or banking partners.

We do not store complete credit or debit card details on our own servers unless specifically stated otherwise.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

11. Cash on Delivery

Cash on Delivery (COD), where offered, may be subject to availability based on the delivery location, order value and other conditions.

We reserve the right to restrict or discontinue COD for certain orders, products, locations or customers.

Customers who place COD orders are expected to accept the shipment and make the required payment at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

12. Shipping

We currently provide shipping within India only.

Orders are generally dispatched Monday to Friday. Most ready-stock orders placed before 11:30 AM IST are normally dispatched on the same working day.

Delivery generally takes approximately 3–8 business days after dispatch, depending on the destination and courier service.

Delivery estimates are indicative and may vary because of courier operations, weather, holidays, remote locations or circumstances beyond our control.

For complete information, please refer to our Shipping Policy.

13. Returns, Exchanges & Refunds

Returns and refunds are governed by our separate Refund & Returns Policy.

Customers should review that policy before placing an order.

Certain jewellery products, including customized, personalized, altered, clearance or final-sale items, may not be eligible for return or exchange.

14. Jewellery Care

Customers are responsible for taking reasonable care of jewellery after delivery.

Jewellery should generally be protected from excessive moisture, water, perfume, cosmetics, chemicals, sweat, physical impact and improper storage, depending on the nature of the product.

Damage caused by normal wear and tear, improper handling, accidental damage, exposure to chemicals or failure to follow care instructions may not qualify as a manufacturing defect.

Please follow any jewellery care instructions supplied with your order.

15. Intellectual Property

All content available on PunjabiJewellery.com, including but not limited to:

  • Product photographs
  • Product descriptions
  • Logos
  • Brand names
  • Graphics
  • Website design
  • Text
  • Videos
  • Images
  • Artwork
  • Website layout

is owned by or licensed to us unless otherwise stated.

You may not copy, reproduce, modify, distribute, republish, sell or commercially exploit our website content without prior written permission.

Product photographs and descriptions may not be reproduced for commercial purposes without authorization.

16. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to the website
  • Interfere with website security
  • Introduce malicious software or harmful code
  • Use automated systems to scrape or copy website content without permission
  • Use the website for fraudulent activities
  • Submit false or misleading information
  • Attempt to interfere with another customer's use of the website
  • Use our website in a manner that could damage our business or reputation

We reserve the right to restrict or terminate access to the website where we reasonably believe that these terms have been violated.

17. Customer Accounts

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You are responsible for activity carried out through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where necessary to protect our customers, website or business.

18. Customer Reviews & Content

Customers may have opportunities to submit reviews, photographs, comments or other content relating to products purchased from us.

By submitting content, you confirm that:

  • The content is genuine and relates to your experience.
  • You have the right to submit the content.
  • The content does not violate another person's rights.
  • The content is not unlawful, abusive, defamatory or misleading.

We reserve the right to remove content that violates our policies or applicable law.

By submitting a review or other content, you grant us permission to display and use that content for legitimate business and promotional purposes, subject to applicable law.

19. Promotions, Discounts & Offers

Promotional offers, discount codes, free-shipping offers and other special promotions may be subject to additional terms.

Unless specifically stated otherwise:

  • Promotional offers cannot be exchanged for cash.
  • Offers may have an expiry date.
  • Some products may be excluded.
  • Multiple promotional offers may not be combined.
  • We reserve the right to withdraw or modify an offer where necessary.

The terms displayed with a particular promotion will apply to that promotion.

20. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Courier and logistics providers
  • Website hosting services
  • Analytics services
  • Communication services
  • Other technology providers

These third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies or technical operations of third-party service providers.

21. Website Availability

We make reasonable efforts to keep our website operational and available.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from technical errors
  • Free from bugs
  • Completely secure
  • Compatible with every device or browser

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security incidents or circumstances beyond our control.

22. Limitation of Liability

To the extent permitted by applicable law, PunjabiJewellery.com and M/S IDEAS UNLIMITED shall not be responsible for losses arising from circumstances beyond our reasonable control.

This may include delays caused by:

  • Courier companies
  • Payment providers
  • Internet or telecommunications failures
  • Natural events
  • Government restrictions
  • Public disturbances
  • Technical failures
  • Other circumstances outside our reasonable control

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable Indian law.

23. Fraud Prevention

We reserve the right to verify orders and customer information where reasonably necessary to prevent fraud, unauthorized transactions or misuse of our services.

An order may be delayed, placed on hold or cancelled if we reasonably suspect fraudulent or unauthorized activity.

Where appropriate, we may request additional information to verify an order.

24. Privacy

Your use of our website is also subject to our Privacy Policy.

We collect and process customer information as necessary to provide our services, process orders, arrange delivery, provide customer support and comply with applicable legal requirements.

Please review our Privacy Policy for more information about how customer information is handled.

25. Governing Law

These Terms of Service shall be governed by the laws applicable in India.

Any dispute arising from the use of our website or purchase of our products shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Patiala, Punjab, India, subject to applicable law.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The updated version will be published on this page with the revised date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised terms, to the extent permitted by law.

27. Contact Information

If you have questions regarding these Terms of Service, your order or our website, please contact us:

M/S IDEAS UNLIMITED
5, Ayurvedic College Road
Patiala – 147001
Punjab, India

Phone: +91 99 88 77 3670
Email: punjabijewellery77@gmail.com

Related Policies

Please also review:

  • Shipping Policy
  • Refund & Returns Policy
  • Privacy Policy

These policies form part of the terms governing your use of PunjabiJewellery.com and your purchases from our store.